RETURN, EXCHANGE & WARRANTY POLICY
Returns & Exchanges
At Vaparazzi, we aim to make every purchase smooth and reliable.
If something isn’t right, we’re here to help.
Return & Exchange Eligibility
- Returns are accepted within 14 days of purchase
- Products must be:
- Unopened
- Unused
- In original packaging
Due to hygiene and safety reasons, opened products cannot be returned
Damaged or Faulty Products
If your product is faulty or not working properly, we will arrange an exchange.
This includes:
- Device not working
- Charging issues
- Manufacturing defects
Important Conditions
- Products damaged due to misuse are not eligible
- This includes:
- Liquid or water damage
- Physical damage
- Wear and tear
Return Options
You can return or exchange your product in 3 ways:
🏪 In Store
Visit our store in Business Bay
🚚 Pickup Service
We can arrange pickup at the same delivery cost as your order
📦 Self Shipping
You may ship the product to us directly
Refund Options
Refunds can be issued as:
- Bank transfer
- Store credit
- Cash (for COD orders)
Warranty Policy
All products are covered for manufacturing defects only
What is Covered
- Device stops working
- Charging issues
- Internal faults
What is NOT Covered
- Liquid or water damage
- Physical damage
- Misuse or accidental damage
Important Note on E-Liquids
E-liquids are subject to personal preference.
👉 If you do not like a flavour, it is not eligible for return or exchange
Need Help?
If you have any issues, contact us and we’ll assist you quickly.
+971 52 245 2045